Last updated: 01.06.2026
Free Spirit Alpine (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent and lawful manner. This Privacy Policy explains how we collect, use, store and share your personal information when you use our website, contact us about properties, or engage our services. We process personal data in accordance with the General Data Protection Regulation (EU GDPR), applicable French data protection laws, and where relevant the UK General Data Protection Regulation (UK GDPR). For the purposes of data protection legislation, Free Spirit Alpine acts as the data controller for the personal information collected through this website and in relation to property enquiries. 1. Who We Are Free Spirit Alpine is a real estate agency operating in France and providing services relating to the purchase and sale of properties. This website is owned and technically managed by Free Spirit Estates, a company based in the United Kingdom. In this context, Free Spirit Estates may process personal data on our behalf solely for the purpose of operating, maintaining and supporting the website and its systems. Free Spirit Estates acts as a data processor and does not use enquiry data for its own independent purposes.
2. What Personal Information Is “Personal information” (or “personal data”) means any information that identifies you directly or indirectly. This can include your name, contact details, identification information, or other information relating to your property enquiry. We do not intentionally collect special category data (such as health information or ethnicity) unless you voluntarily provide it for a specific purpose (for example accessibility requirements when arranging a property viewing). We do not collect criminal conviction data unless legally required.
3. Personal Information We Collect Depending on how you interact with us, we may collect the following types of information: Full name Email address Telephone number Country of residence Property preferences or requirements Information relating to property enquiries or purchases Identification documents where legally required Proof of address where required for compliance checks Financial or banking details where necessary to facilitate property transactions Any additional information you choose to provide when contacting us
4. How We Collect Personal Information We may collect personal information from the following sources: When you complete enquiry forms on our website When you contact us by email or telephone When you request further information about a property During property viewings or transaction discussions From professional advisers involved in a property transaction (such as solicitors or notaries) From publicly available records where required for legal due diligence Our website may also automatically collect limited technical information such as: IP address browser type device information website usage information through cookies or analytics tools Further details about cookies are available in our Cookie Policy.
5. How We Use Your Personal Information We use your personal information for the following purposes: Responding to property enquiries submitted through our website Providing information about properties listed by Free Spirit Alpine Arranging and managing property viewings Assisting with the purchase or sale of property Carrying out legally required identity verification and compliance checks Communicating with you during the property enquiry or transaction process Maintaining internal administrative records Sending property updates or marketing communications where you have agreed to receive them We do not use automated decision-making that produces legal or similarly significant effects.
6. Legal Bases for Processing Under GDPR we rely on the following lawful bases for processing personal data: Contractual necessity Where processing is required to respond to your enquiry or provide services related to a property transaction. Legal obligations Where we must process data to comply with legal requirements, including anti-money laundering regulations. Legitimate interests Where processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and managing property transactions. Consent Where you have chosen to receive marketing communications or optional updates. You may withdraw consent at any time.
7. Sharing Your Personal Information We may share your personal information with the following parties where necessary: Professional advisers involved in a property transaction (such as solicitors, notaries or surveyors) Professional advisers acting for other parties involved in a transaction Regulatory or government authorities where required by law IT service providers supporting our systems and website Free Spirit Estates (United Kingdom) for the purposes of operating and maintaining the website and technical systems Personnel who work for both Free Spirit Alpine and Free Spirit Estates may provide operational or administrative support. In such cases, they process personal data only on behalf of Free Spirit Alpine and in accordance with its instructions. All service providers processing personal data on our behalf are required to keep your information secure and only process it according to our instructions.
8. International Transfers Because our website is technically managed from the United Kingdom by Free Spirit Estates, some personal data may be processed in the United Kingdom. Both the European Union and the United Kingdom recognise each other as providing an adequate level of data protection, meaning personal data can be transferred between France and the UK lawfully. Where additional international transfers occur, appropriate safeguards will be implemented.
9. How Long We Keep Your Personal Information We retain personal data only for as long as necessary for the purposes for which it was collected. Typical retention periods include: Property enquiries: up to 24 months after last contact Property transaction records: typically, 6 years after completion Identity verification records: retained as required under anti-money laundering legislation Data may be retained longer where required to comply with legal obligations or resolve potential disputes.
10. How We Keep Your Data Secure We implement appropriate technical and organisational measures to protect personal data, including: Restricted access to personal data Secure IT systems and encrypted storage Secure handling of physical records Staff training on data protection obligations
11. Your Data Protection Rights Under GDPR you have the right to: Access your personal data Request correction of inaccurate information Request deletion of your data in certain circumstances Object to certain types of processing Request restriction of processing Request transfer of your data to another provider (data portability) Withdraw consent where processing is based on consent To exercise any of these rights, please contact us using the details below.
12. Contact Us If you have any questions about this Privacy Policy or how we process your personal data, please contact us: Email: info@freespiritalpine.com Address: Free Spirit Alpine SAS, Chez Fai, 23 Avenue du 8 Mai 1945, 73600 Moûtiers 13. Complaints If you are unhappy with how your personal data is handled, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the French data protection authority: CNIL (Commission Nationale de l’Informatique et des Libertes) Website: https://www.cnil.fr
